Vision Statement
1) Nebraska Urban Indian Medical Center will become an organization committed to continuous improvement that is customer driven.
2) We will be a unified team pledged to providing an environment that is convenient, secure, and an atmosphere of treating you like family.
3) We will provide competent care, which is compassionate and strives to respect each individual’s dignity and rights.
4) We will deliver health services of value emphasizing quality and cost effectiveness without compromising our commitment to quality.
5)We will be a creative leader in addressing the health care needs of Native Americans, and other persons who are medically underserved in our community.

Patient Rights

As a patient at Nebraska Urban Indian Medical Center, you have the right to:

1. Receive quality healthcare, which uses current technologies and treatment practices.

2. Expect accessible, clean, and safe offices that offer adequate seating and privacy.

3. Expect your healthcare provider and his/her staff to demonstrate respect and common courtesy when you are treated.

4. Expect your doctor to tell you about what is happening during your care and to clearly describe diagnosis
   and treatment options available.

5. Get clear answers to your questions.

6. Be included in the decisions that affect your health, and be informed of the options and associated risks.

7. Be informed about available preventative health services and programs designed to improve and maintain
   your health status and quality of life.

8. Expect your Medical Records to be accurate, organized and confidential.

9. Voice complaints about a doctor or the healthcare setting, or your quality of care to an employee. 
   You may file complaints with the Clinic Manager.

10. Voice complaints regarding privacy issues with the HIPAA Compliance Officer and/or Secretary of
    Health and Human Services at the U.S. Department of Health and Human Services.

11. Receive information that is readable and easily understood.

12. Expect to be given an appointment within a reasonable amount of time.  You should not have to wait
    in the office before being seen for an excessive period of time.

13. NUIMC’s written Notice of Privacy Practices

14. Obtain and inspect a copy of your medical record

15. Request a restriction, amendment, correction, confidential communications, or accounting of
    disclosures of your protected health information

16. Refuse to sign the Patient Consent Form or refuse treatment.  Such actions may result in unintended consequences.
     

 Patient Responsibilities

 As a patient of Nebraska Urban Indian Medical Center, you have the responsibility to: 

1. Get timely medical care and to give your doctor or healthcare provider the chance to prevent avoidable complications.

2. Provide accurate and complete information that helps doctors take care of you.  This information includes your present symptoms, past illnesses and treatments, past hospital stays, allergies, and current medications.

3. Follow your doctor’s instructions in prescribing health care services to you.

4. Participate in preventative health services that help improve and maintain your health.

5. Keep appointments, or give as much notice as possible, of late arrivals or cancellations.

6. Treat all medical staff with consideration and courtesy.

7. Fill out satisfaction surveys and use grievance procedures, if you want to let others know how you feel about the quality of service given.

8. Keep your record updated with accurate personal data, including changes in name, address, and telephone
    numbers

9. Sign the Patient Consent Form.

10. Pay your bill promptly or make arrangements to pay it.