Policy

It is the policy of Nebraska Urban Indian Medical Center to transport persons to NUIMC appointments
as well as to transport persons to other specific appointments as approved by the Transportation Supervisor. 
The Nebraska Urban Indian Medical Center reserves the right to bill patients for trips to/from outside
the Lincoln area.  NUIMC will not discriminate against persons requesting transportation; however, Indian
preference will be given.

 Procedure

1. A patient requesting transportation must do so 24 hours prior to the time/date of appointment.
    

2. A patient requesting transportation may do so by calling the Transportation Supervisor or
   Transportation Specialists.  The transportation supervisor and specialists will be responsible for
   maintaining their own transportation schedules.
    

3. Any patient requesting transportation will be accepted under the following conditions:
   1. Must be a patient of NUIMC
   2. Must be transported to a medical appointment, WIC, or Medicaid in Lincoln or Omaha
   3. Must live within a 45-mile radius of NUIMC
       

4. The Transportation Supervisor and Transportation Specialists reserve the right to deny a patient
   transportation based on the following:
   1. Lack of availability
   2. History of transportation no-shows
   3. Indian preference
       

5. The Transportation Supervisor and Transportation Specialists will verify the name, address, home phone
    number, as well as date, time, and location of appointment with the patient when they call to
    arrange transportation.
    

6. The Transportation Supervisor and Transportation Specialists will pick the patient up at their residence
   15 to 60 minutes prior to their appointment time and take them to their appointment.  After the appointment,
   they will pick up the patient at the appointment location and return them to their residence.
    

7. There is a No Smoking policy in all GSA automobiles, and this policy is posted in a visible place in the vehicle.
    

8. The Transportation Supervisor and Transportation Specialists will ensure that Nebraska state laws
   regarding seat belts and child restraints are strictly adhered to.
    

9. The Transportation Supervisor and Transportation Specialists will keep mileage and activity logs on each
   patient transported.  These mileage logs include: patient’s age, ethnicity, and where they were transported
   to.  These mileage logs will be kept daily and a monthly report will be submitted to the Executive Director
   by the Transportation Supervisor.
    

10. The Transportation Supervisor will be responsible for driving to Winnebago, Nebraska monthly to
    pick up prescription medication for Native American patients.  The Transportation Supervisor will
    ensure that Winnebago pharmacy has the prescriptions at least 48 hours prior to pick-up.
     

11. The Transportation Supervisor and Transportation Specialists will carry valid automobile insurance and
    their driver’s license with them at all times.
     

12. The Transportation Supervisor and Transportation Specialists reserve the right to charge a $10.00 fee for
    all trips outside the Lincoln-Lancaster County area.
     

13. The Transportation Supervisor will be responsible for projecting monthly numbers of how many patients
     the program will serve.  These projected numbers will be compared with actual numbers and submitted
    with the monthly report.  Depending on these numbers, the Transportation Supervisor will determine
    workload schedules of the Transportation Specialists.
       

14. Accidents will be reported to the proper authorities (GSA, Police Department, NUIMC Executive Director, etc.)
    by the Transportation Supervisor in a timely manner.
     

15. The Transportation Supervisor will be responsible for administering semi-annual patient satisfaction surveys
    to monitor the patient’s satisfaction with the program.  The Transportation Supervisor will report the findings
    to the Executive Director and will be responsible for making the appropriate changes in the program to
    maximize patient satisfaction.
     

16. The automobiles used for transportation services are taken in for routine checks dependant on the warranty
    of the vehicle.
     

17. Liability insurance will be maintained on all transportation vehicles at all times.

Transportation Program Plan

The Nebraska Urban Indian Medical Center’s Transportation Program serves to provide the following
services to NUIMC patients in the Lincoln-Lancaster County area: 

1.      Provide transportation for NUIMC patients to medical appointments at NUIMC

2.      Provide transportation for NUIMC patients to other appointments as approved by the
    Transportation Supervisor, such as WIC and Medicaid appointments

3.      Provide transportation for NUIMC patients to medical appointments at other medical facilities
    in the Lincoln-Lancaster County area if the patient is referred by a NUIMC provider

4.      Provide transportation for NUIMC patients to medical appointments in Omaha if the patient is referred
    by a NUIMC provider